Remotesupport
Fast, effective assistance without an on-site visit. We resolve most software issues remotely over the internet, so you can stay at home or in the office.
Getting
started
How to install the remote access application.
For Windows. If you need help getting started, please call us.
Video tutorial (Bulgarian)- Click “Download UltraViewer” to open the official download page.
- Click the download button in the “Install (EXE)” section, then run the downloaded file.
- If Windows asks you to confirm that you want to run the file, select “Run”. Also allow the installer to make changes to your device.
- Follow the installation instructions and click “Finish” when the setup is complete.
- In the UltraViewer window, you will see the “Your ID” and “Password” fields.
- Call us and provide the ID and password so that we can begin the support session.
UltraViewer installation tutorial (Bulgarian video)
What our clients say
We have relied on PC HELP for years. During the COVID-19 restrictions, we urgently needed to move our whole team to remote working. They responded immediately: everything was set up and working smoothly within a day. At a time like that, what matters most is someone who simply gets the job done quickly, accurately and without stress.
Why choose remote support?
Save time and reduce costs
We resolve issues as quickly as possible, saving you the time and cost of unnecessary visits.
Faster and more convenient than a service centre visit
We provide prompt assistance without waiting for an available on-site appointment. Where possible, we respond immediately and restore normal operation within minutes.
Out-of-hours assistance
Emergency assistance may be available outside normal working hours, including evenings and weekends, when most service centres are closed.
Easy to get started
There is no complicated setup. All you need is an internet connection and our remote access application. Once connected, you can follow everything we do on your screen.
Security and transparency
We follow established procedures and access only the data needed to resolve the issue. This helps protect the security of your information.
At our office
or on site
Let’s resolve the issue
Call us to discuss the issue and start a remote support session.