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PC HELP

ProfessionalIT supportfor business

Computers, servers, networks and software tailored to the way your organisation works.

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Office and server infrastructure

Support for your IT environment

Professional IT support for businesses

We support organisations with centralised or distributed operations, from individual offices to businesses with national or international coverage. Our services are documented, backed by our commitment to quality and tailored to each client’s requirements.

Software support in detail

Operating systems

We configure and maintain operating systems to keep your work secure and stable, with minimal disruption, whether you use Windows, macOS, Linux or a server environment. We handle updates, drivers and migrations so that your systems remain properly configured. Our services include version upgrades, recovery after system failures and automated maintenance.

Accounting and business software

We keep accounting and business applications running smoothly by configuring access, resources and security to suit your operations. Where necessary, we work directly with your software provider to save you time and minimise disruption.

Remote administration

We monitor and manage servers, networks and services to keep your systems stable and reliable, whether they are in your office or at remote sites. We use professional platforms such as Zabbix, Netdata and Prometheus to automate monitoring and respond promptly to issues.

Automated backup

We protect your information with automated backups and support rapid recovery after system failures, human error or malicious activity. We design snapshot, scheduled backup and redundancy solutions around your specific requirements. For critical environments, we implement disaster recovery infrastructure so that your business can continue operating with minimal disruption even if a primary system is lost.

Server deployment and support

We deploy and maintain file servers, database servers and application-specific servers running Linux or Windows. We provide backups, snapshots and comprehensive support, from initial setup through preventive maintenance to ongoing care. We design and implement reliable data storage and recovery solutions that protect your information even in the event of a serious hardware or software failure.

How we protect your backups

Automated backup

We protect your information with automated backups and support rapid recovery after system failures, human error or malicious activity. We design snapshot, scheduled backup and redundancy solutions around your specific requirements. For critical environments, we implement disaster recovery infrastructure so that your business can continue operating with minimal disruption even if a primary system is lost.

Secure network infrastructure

We provide comprehensive network security, including firewalls, VPNs, network segmentation and access controls. We work with organisations of different sizes, designing each solution around their operations and risk profile.

Network diagnostics and configuration

Network diagnostics

We configure and maintain networks to prevent disruptions, delays and outages, whether you operate from an office, a production facility or a remote site. We use detailed analysis and established tools such as Wireshark, NetXMS, iperf, Nmap and Advanced IP Scanner to support stable connectivity. VLAN configuration and other professional networking techniques help your devices communicate reliably and efficiently.

Data backup and recovery

We protect your information with automated backups and support rapid recovery after system failures, human error or malicious activity. We design snapshot, scheduled backup and redundancy solutions around your specific requirements. For critical environments, we implement disaster recovery infrastructure so that your business can continue operating with minimal disruption even if a primary system is lost.

Workstations and custom configurations

We supply desktop computers, laptops, workstations and servers selected to meet your specific requirements. We assemble custom systems where needed and configure them for the environment in which they will be used, including offices, production facilities, commercial premises and specialist workplaces.

Selecting and assembling custom systems

Computer assembly

We build computer and server configurations around your requirements, whether for business, professional applications or home use. We advise on component selection, check compatibility and plan for future upgrades. Every system is assembled professionally, with close attention to detail and reliability.

AI solutions for business processes

We implement AI solutions to automate routine tasks, improve workflows and support better customer service. Our approach is tailored to each business, taking account of its size, requirements and existing infrastructure.

What an AI automation project involves

Business process analysis

We assess your key workflows to identify where AI automation can deliver the greatest benefit. We focus on repetitive, time-consuming tasks and processes prone to errors or avoidable delays. Our aim is to find improvements that make a practical difference to your day-to-day work.

Tailored automation

Every solution is designed around the way your business works and what you actually need. We build practical, adaptable tools for your specific requirements rather than offering a one-size-fits-all package.

Integration with existing systems

We design each automation solution to fit your existing IT infrastructure. We ensure that new AI tools work smoothly with your servers, software platforms and business processes.

AI implementation

We integrate AI tools and automation solutions to meet your organisation’s specific requirements. These can include automated request processing, intelligent data analysis and improvements to everyday operations. Each solution is configured to work smoothly with your existing systems.

Data security and protection

We use established methods to protect the information processed by AI tools. We ensure that automation maintains the confidentiality and integrity of your business data.

Cost optimisation

AI automation reduces the need for additional staff to handle routine tasks and helps lower the costs of errors and delays. We implement solutions that save time, make better use of resources and reduce operating costs.

Monitoring AI infrastructure

AI solutions depend on stable servers, networks and services. We build and maintain centralised monitoring and management systems for this infrastructure using established open-source tools such as Zabbix, LibreNMS, Cockpit, Prometheus and Netdata. We monitor system load, connectivity, processes and resources, with automated alerts and visual dashboards. These solutions support both local infrastructure and remote sites with limited access.

Scalability

Our AI automation solutions can be extended as your business grows or your requirements change, without costly or time-consuming restructuring.

Ongoing support and development

We provide ongoing support for the AI systems we implement, helping them remain reliable and adapt to changing business requirements. We keep them up to date and advise on extensions and improvements when needed.

Training and consultancy

We train your team to use new AI tools and provide practical guidance on getting the most from automation. We support implementation, answer questions and help develop your solutions further when needed.

Support beyond computers

We also service networking equipment, peripherals and specialist office hardware. We focus on the critical devices your organisation depends on.

Support for peripherals and equipment

Peripheral support

We integrate and support the peripheral and networking devices in your IT environment, from monitors, printers and UPS units to routers, switches and specialist equipment. We diagnose faults, carry out repairs and replace components to keep your systems working securely and consistently.

What our clients say

We have had an ongoing support agreement with PC HELP for a year now. Before that, we struggled to find good IT support. Communication is excellent and they respond quickly. We have no unresolved issues. We are glad to have someone we can rely on. Specialists like these are becoming harder to find.

Eleonora Krasteva

Owner of a real estate agency

They have proven that they can handle complex IT infrastructure.

Martin Krastev

IT department of an investment group

Let’s discuss your IT environment

Tell us about your systems and the support you need.

+359 888 769 400Contact